Delivery

At Bokitba, we carefully verify each ebook request to make sure you receive the correct title.

Delivery Timeline

– most ebooks are delivered within 24 hours of your request. 

– if ebook is not instantly deliverable, you will receive the ebook by email as soon as possible. 

Email Delivery

– after processing, your ebook will be sent to the email address you provided at purchase. 

– please check your inbox and your spam/junk folder. 

If you do not receive your ebook within 24 hours: email office@bokitba.com with your order information.

Any e-books for which offers were issued prior to subscription activation are excluded from the subscription package and are not eligible for delivery under the subscription.

Note 1: Our website is experiencing issues with the automatic delivery. If the delivery of an e-book you purchased is “instant”, and you didn’t receive your order within a few seconds – please send an email to office@bokitba.com with “URGENT” in the subject.

Note 2: If you receive ERROR 404 after clicking on a link provided in the purchase receipt – please send an email to office@bokitba.com with “URGENT” in the subject.

Refund

We will issue a refund only if your situation falls into one of these 3 cases (for non-subscribers):

– an e-book you downloaded is not the one you requested or not as advertised

– you receive an error when trying to open the purchased e-book

– in case of duplicated orders which are purchased accidentally (refund will be issued for one only)

We will issue a refund only if you (for subscribers):

– submit a refund request within 48 hours of subscribing

– have submitted zero requests for an e-book

Subscription payments are generally non-refundable once the subscription has been used. You may request a refund within 48 hours of subscribing or renewing.

Once we receive your refund request, we will inspect it and notify you on the status of your refund. If your refund is approved, we will initiate a refund to your PayPal (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Send a refund request to office@bokitba.com.