Delivery & Refund

Delivery

If you ordered an e-book, please wait up to 24 hours. We need up to 24 hours to complete and deliver your order.

Since all our products are electronic, your e-book order will be delivered to your email.

If an e-book’s delivery is “instant”, your order will be delivered to your email a few seconds after the purchase (check spam section too).

Note: Our website is experiencing issues with the automatic delivery. If the delivery of an e-book you purchased is “instant”, and you didn’t receive your order within a few seconds – please send an email to office@bokitba.com with “URGENT” in the subject.

Refund

We will issue a refund only if your situation falls into one of these 3 cases (for non-subscribers):

– an e-book you downloaded is not the one you requested or not as advertised

– you receive an error when trying to open the purchased e-book

– in case of duplicated orders which are purchased accidentally (refund will be issued for one only)

 

We will issue a refund only if you (for subscribers):

– submit a refund request within 48 hours of subscribing

– have submitted zero requests for an e-book

 

Once we receive your refund request, we will inspect it and notify you on the status of your refund.

If your refund is approved, we will initiate a refund to your PayPal (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Send a refund request to office@bokitba.com.