Delivery

At Bokitba, we carefully verify each ebook request to make sure you receive the correct title.

Delivery Timeline

– most ebooks are delivered within 24 hours of your request. 

– if ebook is not instantly deliverable, you will receive the ebook by email as soon as possible. 

Email Delivery

– after processing, your ebook will be sent to the email address you provided at purchase. 

– please check your inbox and your spam/junk folder. 

If you do not receive your ebook within 24 hours: email office@bokitba.com with your order information.

Any e-books for which offers were issued prior to subscription activation are excluded from the subscription package and are not eligible for delivery under the subscription.

Note 1: Our website is experiencing issues with the automatic delivery. If the delivery of an e-book you purchased is “instant”, and you didn’t receive your order within a few seconds – please send an email to office@bokitba.com with “URGENT” in the subject.

Note 2: If you receive ERROR 404 after clicking on a link provided in the purchase receipt – please send an email to office@bokitba.com with “URGENT” in the subject.

Refund

We will issue a refund only if your situation falls into one of these 3 cases (for non-subscribers):

– an e-book you downloaded is not the one you requested or not as advertised

– you receive an error when trying to open the purchased e-book

– in case of duplicated orders which are purchased accidentally (refund will be issued for one only)

We will issue a refund only if you (for subscribers):

– submit a refund request within 48 hours of subscribing

– have submitted zero requests for an e-book

Once we receive your refund request, we will inspect it and notify you on the status of your refund. If your refund is approved, we will initiate a refund to your PayPal (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Send a refund request to office@bokitba.com.